Rachel Chaprunne Shipping & Returns Info

Shipping & Returns

Dispatch & UK Delivery

My usual dispatch time is 3–5 working days, although during very busy periods this may increase to approximately 8 working days.

I now keep many of my most popular colours and designs ready to ship, so I can often accommodate urgent orders. If your event is coming up soon, please contact me before ordering.

UK Standard Delivery is FREE and usually takes approximately 2–4 working days after dispatch.

Express Delivery is available at checkout for faster delivery once your order is ready. If you need an urgent dispatch, please contact me first so I can confirm availability.

International Delivery

USA & Europe: approximately 5–10 working days
Rest of world: approximately 7–21 working days

International Express is also available to many destinations. Delivery estimates are not guaranteed and customs or local postal delays can occasionally occur.

Any applicable customs duties or import charges are the responsibility of the customer unless collected at checkout.

Returns

I accept returns on eligible standard fascinators and headpieces.

Under my standard returns policy, items must be posted back within 7 days of delivery. For Rush or Express orders, they must be posted back within 2 days of delivery.

Customers are responsible for return postage and should retain proof of posting.

Items must be returned unworn, in their original condition and with their original packaging and labels. When trying on your headpiece, please ensure your hair is clean and free from perfume, hairspray or fragranced products. Items returned showing signs of wear, fragrance, marks, damage or deterioration may not qualify for a full refund.

My headpieces are handmade rather than mass-produced and are not intended as a try-on or event-hire service. If you're unsure about colour, please use my Colour Sample Service before ordering.

Refunds under my standard returns policy are issued minus the original postage cost incurred in sending the order.

Custom & Bespoke Orders

Headpieces made or altered to an individually agreed specification — for example, specially made smaller, larger, bolder or otherwise altered from the standard design — cannot be returned for change of mind.

Faulty or Incorrect Orders

If your item arrives faulty, damaged or incorrect, please contact me as soon as possible and I'll put it right. These are dealt with separately from change-of-mind returns.

Returning Your Item

Please include your full name and postcode inside your parcel and return it carefully packaged to:

Rachel Chaprunne
12 Park Garage
Agden Brow
Lymm
Cheshire
WA13 0UA
United Kingdom